My Past

It gets interesting here.

Places I have worked:

Technical Support Analyst, Intel, Penang — Oct 2018 – Feb 2019

Assisted with Active Directory maintenance work with a subsidiary. Project ended earlier than expected.

Helpdesk Analyst, B Braun, Penang — Sept 2017 – Aug 2018

Responded to technical assistance in person or via phone calls. Worked in a Helpdesk environment troubleshooting Windows PCs and common business software.

IT Associate, IHS Global, Penang — Sept 2016 – Mar 2017

Worked in a Helpdesk environment performing password resets and assistance with VPN. Being exposed to a global 24/7 position allowed me to work with internal customers with different needs.

Business Support Advisor, Thomson Reuters, Penang — Sept 2014 – Jul 2016

On-site support for a new startup within the Thomson Reuters group acting as technical support for the team as well as customers uploading documents to the OrgID secure portal.

Application Management Analyst, Dell, Penang — Apr 2013 – Apr 2014

Performed server support and monitoring, working with developers in Bangalore and USA. Ensure that the eCommerce and Configuration engine for Dell’s website is up and running.

Marcom Production, Dell, Penang — Jun 2012 – Dec 2012

Produced Dell’s Marketing advertisements from newspapers to e-mail advertisements. Making sure the details are accurate and in-line with Dell’s branding guidelines.

Global Support Executive, HSBC, Kuala Lumpur — Feb 2011 – Jun 2012

Supported the UK shift in transaction processing (trade settlements). Liaised with offices in Europe and Asia to ensure settlement occurs for corporate clients in Insurance and Fund Management sectors.

Content Manager, Hong Bao Media, Kuala Lumpur — Apr 2010 – Nov 2010

Performed video editing functions from capturing footage to editing and publishing on to our partner’s websites. Produced an episode of an investment program that aired on Pay-per-view on Singapore’s Cable TV.